Claims

Our Claims Team is an Integral Part of ALPHA

The team provides our underwriters ongoing narrative of account performance, regularly engaging with our clients to forge interaction between all stakeholders. This provides us with a deep understanding of policies and wordings and enables us to respond effectively to complex claims.

Utilising the Right Technology at The Right Time

Behind the scenes we have carried out a lot of work to make our back end processes and systems as efficient as possible. When processing we use our in-house system  to automatically validate and submit our bordereaux. It has been developed to increase the speed of processing, reduce turnaround times and increase the accuracy of data submission. Giving our team with more time to focus on the management of claims. We’re always looking at ways to improve procedures and boost efficiency when it comes to claims management.

Reporting

Reporting is critical during the claims process. Our team provides loss analysis, adjuster analysis, loss statistics. We are able to adapt and tailor our reporting to the specific needs of our clients.

Timely Claims Payments

We ensure there is excellent and ongoing communication between the claims and accounts departments to ensure funds are released to our clients in a timely manner. This level of operational control is a priority.